Frequently Asked Questions

1. What does RIVISHA specialize in?

RIVISHA is a premium Indian ethnic wear brand offering thoughtfully designed sarees, unstitched suits, and curated ethnic collections. Our designs are rooted in traditional craftsmanship and reimagined with modern elegance, focusing on timeless style rather than fast trends.

2. What fabrics are used in Rivisha collections?

RIVISHA works with a curated range of premium fabrics including:

  • Cotton & premium cotton blends

  • Blended silk

  • Tussar silk & silk blends

  • Premium viscose pashmina

  • Lightweight festive and everyday fabrics
    Fabric details are clearly mentioned on each product page.

3. Will the color of the product differ from the images shown?

We make every effort to display colors as accurately as possible. However, slight variations may occur due to lighting conditions or screen settings. Such minor differences are natural and not considered defects.

4. How long does shipping take?

Orders are usually processed within 2–4 business days. Delivery timelines depend on your location and will be shared at checkout. During sale or festive periods, delivery may take slightly longer.

5. How can I contact Rivisha for queries or support?

You can reach us via:

  • Email

  • WhatsApp / Contact form on the website
    Our support team will be happy to assist you with product queries, order updates, or general assistance.

6. How do I stay updated with new launches and offers?

You can:

  • Join our mailing list

  • Follow us on Instagram and Pinterest

  • Check the New Arrivals section on our website

7. Do you offer international shipping?

Currently, RIVISHA ships only within India. We do not offer international shipping at the moment, but we are working towards expanding our services in the future. Please stay connected with us for updates.

What is your Return or Exchange Policy?

At RIVISHA, every piece is thoughtfully crafted and carefully quality-checked before dispatch. Due to the nature of ethnic wear, handcrafted textiles, and unstitched products, we follow a selective return and exchange policy.

Eligibility for Returns or Exchanges

  • Returns or exchanges are accepted only in case of damaged, defective, or incorrect products received.

  • Any issue must be reported within 24–48 hours of delivery (as mentioned on your policy page).

  • The product must be unused, unwashed, unstitched, and returned in its original condition with tags and packaging intact.

Non-Returnable / Non-Exchangeable Items

  • Unstitched suits, sarees, and handcrafted products are not eligible for return or exchange due to personal preference, color variation, or fabric feel.

  • Products once cut, stitched, altered, or worn cannot be returned or exchanged.

  • Minor variations in color, weave, texture, or print placement—common in handcrafted and artisanal products—are not considered defects.

Color & Fabric Disclaimer

  • We make every effort to display product colors accurately; however, slight variations may occur due to lighting conditions, screen resolution, or natural dye processes.

  • Such variations are natural characteristics of handcrafted and textile-based products and do not qualify for returns.

Exchange Process

  • If your exchange request is approved, we will guide you through the return process.

  • Once the returned product passes quality inspection, an exchange or store credit may be issued, subject to availability.

Refunds

  • Refunds, if applicable, will be processed only after quality verification of the returned product.

  • Shipping charges are non-refundable unless the error is from our end.

How to Raise a Request

  • Please contact us via email / WhatsApp / contact form with:

    • Order ID

    • Clear images or videos of the issue

    • A brief description of the concern

Our team will review the request and respond within 2–3 business days.

Important Note

RIVISHA follows a fair yet mindful return policy to maintain hygiene, quality standards, and respect for handcrafted processes. We encourage customers to review product descriptions, fabric details, and images carefully before placing an order.